What is a Virtual Medical Assistant?
A VMA is a medical assistant who works remotely performing medical practice duties like prescription refills, insurance verification, prior authorization, EMR data entry, patient scheduling, scribing and admin tasks.
What tasks do VMAs handle?
They handle reception, prescription refills, insurance verification, prior authorization, EMR data entry, patient setup and intake, scheduling and reminders, scribing and admin tasks, billing and coding. Less common tasks are peer-to-peer review documentation, remote patient monitoring, COVID-19 patient instruction, and referral records requests.
Are you HIPAA-compliant?
VMAs are required to complete an extensive HIPAA training program and show proficiency through testing. Internal processes and protocols such as the use of 2-factor authentication, password management, and restricted use of physical and computer storage provides a secure data and user environment. These practices are tailored to the HIPAA standard to ensure compliance.
Do you have a HIPAA Business Agreement?
VMAs always sign a Business Agreement with the client prior to beginning work. We have a standard Business Agreement that you can use with our staff or we can use your own Agreement after a quick review by our managers.
Are you a registered company both in the US and in the Philippines?
Xilium is a registered LLC in North Carolina, US, and is a registered corporation in Iloilo City, Philippines.
Are your assistants home or office-based?
Our assistants are office-based with full IT support and managers for backup and training. During the COVID-19 pandemic, HIPAA protocols were loosened to allow work from home to promote safety for the general public. Many of our staff also work from home and we will continue to support and monitor changing HIPAA standards.
