Patient Intake

Gather and document medical history for new and returning patients through calls

Scheduling

Schedule appointments, including routine check-ups and follow-up visits for non-urgent issues

Medical Record Requests

Submit patient charts and medical documents to referrals through both FAX and EMR

Prescription Refills

Facilitate physician-approved medication refill requests for common conditions via EMR and fax, with follow-up verification via phone calls to the pharmacy to confirm receipt

Relay Lab Results

Phone calls with patients to provide updates on their lab results

Patient Inquiries

Address patient questions and concerns about referrals, insurance, service fees, and appointments