Frequently Asked Questions

1What is a Virtual Medical Assistant (VMA) and what do they do?

A Virtual Medical Assistant (VMA) is a clinical staff who remotely performs medical duties and admin tasks. They handle reception, prescription refills, insurance verification, prior authorization, EMR data entry, patient setup and intake, scribing, billing and coding. Less common tasks are peer-to-peer review documentation, remote patient monitoring, chronic care management, and referral records requests.

2Are you HIPAA-compliant?

Yes. VMAs are required to complete an extensive HIPAA training program and show proficiency through testing. Internal processes and protocols, such as the use of 2-factor authentication, password management, and the restricted use of physical and computer storage, provide a secure data and user environment. These practices are mapped to the HIPAA standard to ensure compliance. Our VMAs train on best practices, compliance scenarios, threats, remedies, privacy breaches, and security roles to become (Xillium) HIPAA Certified.

3Are your medical assistants home or office-based?

Our VMAs are divided into three different setups: hybrid, in-office, and work-from-home, but you can choose where they’ll work depending on your needs. Staff that work from home are still supported by IT and managers to ensure an effective workplace while out of the office. Additional protocols are created for staff that work remotely, such as computer resets and security checks.

Learn More
Do we have a HIPAA Business Agreement?
Are you a registered company in the US?
Where are your staff located?
How long does it take to get started with a new VMA?
What happens if there’s a turnover in my staff?
How much does your service cost?
Do you have a long-term contract?
What are your payment terms?
What do I need to get started?

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