Virtual Medical Assistant Services

Customized solutions for different medical specialties. We have teams of staff with standardized skills to fill your healthcare practice needs.
How to Sign Up

What We Do For Your Practice

virtual medical assistant working on laptop and wearing a headset
Admin
logo signifying admin work
  • Reception
  • EMR Management
  • Refills Processing
virtual medical assistant typing on a laptop
Prior Authorization
vector image signifying prior authorization
  • Submit prior authorizations
  • Receive and process prior authorizations
  • Process eligible requests
  • Communicate ineligible request
  • Insurance verification
virtual medical assistant having a phone call
Triage
vector image of pen and paper
  • Take patient information
  • Follow physician orders & office protocols
  • Prioritize clinic visits and referrals to facilities
virtual medical assistant having a video call with doctors
Scribe
vector image of medical chart and pen
  • Document physician-patient encounters
  • Organize physician notes
  • Transcribe voicemail messages and audio recordings
  • Chart preparation
patient having a video call with virtual medical assistant
Telehealth Support
computer monitor with doctor on screen
  • Facilitate patient's telehealth visits
  • Technical support
  • Insurance coordination
  • Referral management
virtual medical assistant demonstrating how to wear a sphygmomanometer cuff
Remote Patient Monitoring
computer with patient stats on screen
  • Patient enrollment
  • Health monitoring
  • Data collection
  • Tech support

Specialties We Support

Trained healthcare assistants supporting different medical specialties

vector image of a hand with persons inside signifying a family

Family Medicine

vector image of body organs

Internal Medicine

vector image of the digestive system

Gastroenterology

vector image of a brain

Neurology

vector image of a hand holding a pen

General Surgery

Discover More Specialties

Types of Virtual Medical Assistants

two virtual medical assistants one is working on a laptop and another standing beside her holding a tablet
Virtual Medical Assistant Associate
A VMA Associate is experienced working with US clients. She can work independently on complex medical tasks and can mentor junior members of the team. She can improve the quality of work of your office staff by sharing her expertise in addition to performing administrative tasks.
virtual medical assistant working on a tablet
Virtual Medical Assistant Nurse Specialist
A Philippine RN with a Bachelor's degree and clinical experience, typically in a hospital setting. Her enhanced training at Xilium has provided her with the essential knowledge and skills that allow her to bridge American and Philippine cultures. A HIPAA-certified healthcare professional, she specializes in performing remote medical administrative tasks.
virtual medical assistant working on a laptop
Virtual Medical Assistant Specialist
A VMA Specialist is a HIPAA-certified healthcare professional trained to provide safe and reliable basic administrative services. She is proficient in the use of multiple communication technologies and can provide technical assistance to patients and other clinical staff.
virtual medical assistant wearing a headset and working on a laptop
Virtual Registered Nurse
She is a licensed USRN and fully trained in standard tech, remote communication, and work methodologies. She is supported by a strong team of leaders across areas of security, technology, and communication.
virtual medical assistant having a presentation with other medical assistants
Virtual Medical Assistant Executive
A VMA Executive holds the senior administrative role and directly collaborates with clients. She leads the team and guides them to acquire new skills to improve their service, spurring them to be the best healthcare professionals they can be. A reliable leader that represents the best of who we are at Xilium.
virtual medical assistant with text bubble showing english and spanish words

Spanish-Speaking Virtual Medical Assistants

Highly trained, Spanish-speaking VMAs ensure seamless communication and efficient intake processes, capturing accurate information and fostering an inclusive environment for Spanish-speaking patients.

The Xillium Advantages

Security and HIPAA Compliance

  • Internal security and HIPAA certifications
  • Education on US healthcare standards and policies
  • Training and recruitment
  • Up-to-date with security threats

Headache-free Staffing

  • RNs and allied health
  • Scalable workforce
  • Training and recruitment
  • Reduced administrative burden

Custom Training

  • Trained in different medical specialties
  • Customized training programs to meet specific practice needs
  • Focus on the latest practices in US healthcare
  • Best data handling practices

Reliability

  • Strong management support
  • US company
  • Directly employed staff
  • Consistent and reliable staffing support

Frequently Asked Questions

Client Testimonials

quotation mark
"As always, the entire TEAM is doing a fantastic job! We always receive GREAT feedback from our patients. I cannot express enough the fantastic job everyone on the TEAM is doing. They work really hard and it shows. I could not ask for a better TEAM!!!"
logo of Capital Neurology and Sleep Medicine

Melissa Snyder

Office Manager, Capital Neurology and Sleep Medicine
quotation mark
"Xillium helped me grow my business in ways that wouldn't have been possible without becoming a part of their team. My collaboration with the VMAs is essential to our success. I appreciate the peace of mind they provide with their management support. taking care of any technical issues or challenges through their support team and freeing me from that burden. I’m grateful to Xillium for allowing me to be a part of their team. I hope that we can continue to grow together in a great way."
photo of russel howard

Russell Howard

APRN, FNP-C, PMHNP-BC, Owner, Center State Wellness
quotation mark
"VMA Dorcas has consistently done a great job with different tasks, but I would like to highlight a recent project that she worked on, creating a marketing flier for our practice. She showed great initiative and creativity. She went above and beyond to ensure that the flier was ready by our deadline and that the end product was both beautiful and well-received. I’m very pleased with her work, and she has proven to be an invaluable asset to our practice."
photo of dr. asana

Dr. Asana

Medical Director, Center for Mental Wealth
two female medical administrative assistants one working on a laptop while another standing beside her

Get In Touch

Drop us a line and we will talk about how to help
Contact Us

Talk to Us

(919) 438-2735
sales@xillium.com
Want to join the Xillium team?
send your application to
usjobs@xillium.com

Offices

5000 Centregreen Way, Suite 500, Cary NC 27513

3rd Floor, The Crown Building, Q. Abeto Street, Mandurriao, Iloilo City, Philippines 5000

Copyright © 2023 Xillium LLC. All Rights Reserved