We are social creatures. We depend on each other in physical and emotional ways. Technology is a challenge to that and there’s a big divide based on these technology differences. One of the things that we are doing in our work is finding new ways to incorporate and integrate wellness into what we do every day.

There is a lesson when looking at all the public security beaches. The biggest problems are lax processes. Big companies have them all the time. The security company talks about what a larger org can do but many of these have parallels for small practices.

We’ve been working virtually on fire for a decade. We’ve had a lot of stumbles, lack of awareness of client’s view leading to high turnover, client staff actively undermining virtual staff, and many more lessons both big and small.