Virtual Medical Assistants

Our nurses integrate with your staff and patients. Reception, EMR, insurance verification, corporate HIPAA & Security trained and supported. Skilled in cloud tools and technology.

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Our Virtual Medical Assistant and Telehealth Services

virtual medical assistant holding the microphone of her headset while working on a laptop

Admin

  • Reception
  • EMR Management
  • Refills Processing
side view of a virtual assistant typing on a laptop

Telemedicine Support

  • Patient Tech Prescreening
  • Patient Orientation and Setup
  • IT Telemedicine Support
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VMA Specialties

  • Patient Instruction
  • Procedure Prep
  • Scheduling
  • Intake and Referrals
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Prior Authorization

  • Submit prior authorizations
  • Receive and process prior authorizations
  • Process eligible request
  • Communicate ineligible request
virtual medical assistant talking on the phone while looking at laptop screen

Triage

  • Take patient information
  • Follow physician orders & office protocols
  • Prioritize clinic visits and referrals to facilities
back view of a virtual medical assistant having a video call with doctor and patient

Scribe

  • Document physician-patient encounters
  • Document physician notes
  • Transcribe voicemail messages
  • Transcribe audio recordings
virtual medical assistant looking at laptop, wearing a headset, and holding the microphone on the headsetvirtual medical assistant looking at a laptop, wearing a headset, and holding the microphone on the headset

Admin

  • Reception
  • EMR Management
  • Refills Processing
side view of a virtual assistant typing on a laptopside view of a virtual assistant typing on a laptop

Telemedicine Support

  • Patient Tech Prescreening
  • Patient Orientation and Setup
  • IT Telemedicine Support
Learn More
two virtual medical assistants looking at a tabletvirtual medical assistant talking to a phone while working on a laptop

VMA Specialties

  • Tech Selection and Design
  • Process Development
  • Software and Tools Integration
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side view of a virtual medical assistant wearing a headset while working on a laptopside view of a virtual medical assistant wearing a headset while working on a laptop

Prior Authorization

  • Submit prior authorizations
  • Receive and process prior authorizations
  • Process eligible request
  • Communicate ineligible request
back view of a virtual medical assistant wearing a headset while working on a laptopback view of a virtual medical assistant wearing a headset while working on a laptop

Scribe

  • Document physician-patient encounters
  • Document physician notes
  • Transcribe voicemail messages
  • Transcribe audio recordings
virtual medical assistant talking to a phone while working on a laptopvirtual medical assistant talking to a phone while working on a laptop

Triage

  • Take patient information
  • Follow physician orders & office protocols
  • Prioritize clinic visits and referrals to facilities

Augment your team to
handle EMR Projects

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Who's on Your Team

Teams of staff with different skills, experience and specialties that fill in your clinic and practice needs
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Are you looking for a US State Licensed RN?

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ACP, FMX, ACS – Are you attending conferences yet?

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icon of a pen and paper

Augment your team to
handle EMR Projects

Learn More
icon of 3 persons

Who's on Your Team

Teams of staff with different skills, experience and specialties that fill in your clinic and practice needs
Learn More
icon of a nurse

Are you looking for a US State Licensed RN?

Learn More
icon of a calendar

ACP, FMX, ACS – Are you attending conferences yet?

Learn More
What is a Virtual Medical Assistant (Medical Virtual Assistant)?
What tasks are handled by Xillium VMAs?
Are Xillium VMAs HIPAA Compliant?
How does Xillium guarantee the security of accessed data?
Pricing
Is Xillium a US-registered company?

FAQs

What is a Virtual Medical Assistant?
A VMA is a medical assistant who works remotely performing medical practice duties like prescription refills, insurance verification, prior authorization, EMR data entry, patient scheduling, scribing and admin tasks.
What tasks do VMAs handle?
They handle reception, prescription refills, insurance verification, prior authorization, EMR data entry, patient setup and intake, scheduling and reminders, scribing and admin tasks, billing and coding. Less common tasks are peer-to-peer review documentation, remote patient monitoring, COVID-19 patient instruction, and referral records requests.
Are you HIPAA-compliant?
VMAs are required to complete an extensive HIPAA training program and show proficiency through testing. Internal processes and protocols such as the use of 2-factor authentication, password management, and restricted use of physical and computer storage provides a secure data and user environment. These practices are tailored to the HIPAA standard to ensure compliance.
Do you have a HIPAA Business Agreement?
VMAs always sign a Business Agreement with the client prior to beginning work. We have a standard Business Agreement that you can use with our staff or we can use your own Agreement after a quick review by our managers.
Are you a registered company both in the US and in the Philippines?
Xilium is a registered LLC in North Carolina, US, and is a registered corporation in Iloilo City, Philippines.
Are your assistants home or office-based?
Our assistants are office-based with full IT support and managers for backup and training. During the COVID-19 pandemic, HIPAA protocols were loosened to allow work from home to promote safety for the general public. Many of our staff also work from home and we will continue to support and monitor changing HIPAA standards.

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Half Our Clients Increased Services in 2021

We consider this the ultimate vote of confidence in our service and governance. Our clients express their trust by using, evaluating, and then investing more in what we offer.

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Since the beginning of the pandemic, we have adopted the means to be completely virtual and allow a work-from-home model for our staff.

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We don’t really have to work to transform healthcare; the world is making it happen.

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Get In Touch

Drop us a line and we will talk about how to help

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