Virtual Medical Assistant

Our nurses integrate with your staff and patients. Reception, EMR, insurance verification, corporate HIPAA & Security trained and supported. Skilled in cloud tools and technology.

Contact UsHow to Sign Up

Our Virtual Medical Assistant and Telehealth Services

Admin

  • Reception
  • EMR Management
  • Refills Processing

Telemedicine Support

  • Patient Tech Prescreening
  • Patient Orientation and Setup
  • IT Telemedicine Support
Learn More

VMA Specialties

  • Patient Instruction
  • Procedure Prep
  • Scheduling
  • Intake and Referrals
Learn More

Prior Authorization

  • Submit prior authorizations
  • Receive and process prior authorizations
  • Process eligible request
  • Communicate ineligible request

Triage

  • Take patient information
  • Follow physician orders & office protocols
  • Prioritize clinic visits and referrals to facilities

Scribe

  • Document physician-patient encounters
  • Document physician notes
  • Transcribe voicemail messages
  • Transcribe audio recordings

Triage

  • Take patient information
  • Follow physician orders & office protocols
  • Prioritize clinic visits and referrals to facilities

Prior Authorization

  • Submit prior authorizations
  • Receive and process prior authorizations
  • Process eligible request
  • Communicate ineligible request

Telehealth Design & Support

  • Tech Selection and Design
  • Process Development
  • Software and Tools Integration

Admin

  • Reception
  • EMR Management
  • Refills Processing

Scribe

  • Document physician-patient encounters
  • Document physician notes
  • Transcribe voicemail messages
  • Transcribe audio recordings

Telemedicine Support

  • Patient Tech Prescreening
  • Patient Orientation and Setup
  • IT Telemedicine Support
Learn More

Augment your team to
handle EMR Projects

Learn More

Who's on Your Team

Teams of staff with different skills, experience and specialties that fill in your clinic and practice needs
Learn More

Are you looking for a US State Licensed RN?

Learn More

ACP, FMX, ACS – Are you attending conferences yet?

Learn More
What is a Virtual Medical Assistant (Medical Virtual Assistant)?
What tasks are handled by Xillium VMAs?
Are Xillium VMAs HIPAA Compliant?
How does Xillium guarantee the security of accessed data?
Pricing
Is Xillium a US-registered company?

FAQs

What is a Virtual Medical Assistant?
A VMA is a medical assistant who works remotely performing medical practice duties like prescription refills, insurance verification, prior authorization, EMR data entry, patient scheduling, scribing and admin tasks.
What tasks do VMAs handle?
They handle reception, prescription refills, insurance verification, prior authorization, EMR data entry, patient setup and intake, scheduling and reminders, scribing and admin tasks, billing and coding. Less common tasks are peer-to-peer review documentation, remote patient monitoring, COVID-19 patient instruction, and referral records requests.
Are you HIPAA-compliant?
VMAs are required to complete an extensive HIPAA training program and show proficiency through testing. Internal processes and protocols such as the use of 2-factor authentication, password management, and restricted use of physical and computer storage provides a secure data and user environment. These practices are tailored to the HIPAA standard to ensure compliance.
Do you have a HIPAA Business Agreement?
VMAs always sign a Business Agreement with the client prior to beginning work. We have a standard Business Agreement that you can use with our staff or we can use your own Agreement after a quick review by our managers.
Are you a registered company both in the US and in the Philippines?
Xilium is a registered LLC in North Carolina, US, and is a registered corporation in Iloilo City, Philippines.
Are your assistants home or office-based?
Our assistants are office-based with full IT support and managers for backup and training. During the COVID-19 pandemic, HIPAA protocols were loosened to allow work from home to promote safety for the general public. Many of our staff also work from home and we will continue to support and monitor changing HIPAA standards.

Read more FAQs

Half Our Clients Increased Services in 2021

We consider this the ultimate vote of confidence in our service and governance. Our clients express their trust by using, evaluating, and then investing more in what we offer.

Blog Posts

Well-being Comes from Belonging

We are social creatures. We depend on each other in physical and emotional ways. Technology is a challenge to that and there’s a big divide based on these technology differences. One of the things that we are doing in our work is finding new ways to incorporate and integrate wellness into what we do every day.

Small Practice Can Improve Security

There is a lesson when looking at all the public security beaches. The biggest problems are lax processes. Big companies have them all the time. The security company talks about what a larger org can do but many of these have parallels for small practices.

Virtual Work Requires New Skills

We’ve been working virtually on fire for a decade. We’ve had a lot of stumbles, lack of awareness of client’s view leading to high turnover, client staff actively undermining virtual staff, and many more lessons both big and small.

Get In Touch

Drop us a line and we will talk about how to help

Contact Us

Copyright © 2022 Xillium LLC. All Rights Reserved