Patient Intake

Gathering of information from new patients to establish medical history and treatment plan

Scheduling

Arranging and coordinating routine care and new patient evaluations, follow-up visits and urgent visits for acute illnesses

Medical Records Management

Creating and maintaining patient information; and forwarding patient records via FAX and EMR to requesting specialists

Prescription Refills

Processing physician-approved medication refill requests through EMR and phone calls

Relay of Lab Results

Notifying patients of lab results (examples include CBC, flu test, hemoglobin A1C, lipid panel)

Patient Inquiries

Responding to patient inquiries pertaining to clinical referrals,insurance coverage,fees, and appointments via texts, calls or emails

Assessment

Courses

Training labs

Post evaluation