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We'll discuss and evaluate your practice's needs, using different resources to understand more about them, explore potential solutions and the services we can offer.
We will provide a proposal that includes pricing details for the staff, descriptions of work activities, skill levels, start dates, and working hours.
You will review the proposal, and revisions will be made if needed. We value your understanding of the proposal for clear reporting and communication.
We pre-select VMAs tailored to your practice's needs for the interview. You then choose the VMA that best fits your team and objectives.
Account Managers prepare VMAs through training, process reengineering, and documentation.
IT Staff are ready to assist with setting up necessary equipment, applications, and addressing any technical issues to facilitate VMA integration.
Customer Success acts as your advocate, collaborating with Account Managers and VMAs to ensure your needs are addressed proactively for a high-quality service experience.
Ongoing support includes regular updates and necessary adjustments to keep VMAs aligned with your practice's needs. Our team maintains close communication to ensure smooth operations and provide timely assistance.
Through calls and emails, we learn about you and understand what your practice needs. We have a diverse set of resources and people and as we talk we’ll bring in different resources from Xillium to participate. Through this process, we learn more, we learn more about your needs and you’ll understand us better and what we’re capable of.
We’ll write about what we learned from our conversations and propose one or more ways to address your needs. This will include pricing and details on personnel types, work activities and levels of skill needed by an individual or team. It can also incorporate peripheral work such as technical and security staff or higher expertise that gets inserted into the service.
You review the proposal and ask for clarifications and modifications. It’s important to understand how our staff will integrate with your existing staff and establish clear lines of reporting and communication. We share our own experience and advice which may be useful to you in your evaluation and decision. The proposal should include start dates and durations where relevant and scheduled work hours.
After understanding the kinds of people and services that are needed, an interview with individual staff or team members is often desirable. This helps to ensure that there is compatibility and acceptability for staff joining your operations.
When both you and Xillium are confident in the services outlined then a full contract is presented. The contract process includes review and acceptance.
The first payment is due before work commences. All payments are made through our electronic gateway where you create your own ID and manage payment methods. Discounts quoted in the contract are given for the bank draft option. If paying by credit card, a higher rate is applied. (Talk with sales rep for details)
The function of Client Services is to act as the client’s advocate inside Xillium
We’ll write about what we learned from our conversations and propose one or more ways to address your needs. This will include pricing and details on personnel types, work activities and levels of skill needed by an individual or team. It can also incorporate peripheral work such as technical and security staff or higher expertise that gets inserted into the service.
We'll discuss and evaluate your practice's needs, using different resources to understand more about them, explore potential solutions and the services we can offer.
We will provide a proposal that includes pricing details for the staff, descriptions of work activities, skill levels, start dates, and working hours.
You will review the proposal, and revisions will be made if needed. We value your understanding of the proposal for clear reporting and communication.
We pre-select VMAs tailored to your practice's needs for the interview. You then choose the VMA that best fits your team and objectives.
Account Managers prepare VMAs through training, process reengineering, and documentation.
IT Staff are ready to assist with setting up necessary equipment, applications, and addressing any technical issues to facilitate VMA integration.
Customer Success acts as your advocate, collaborating with Account Managers and VMAs to ensure your needs are addressed proactively for a high-quality service experience.
Ongoing support includes regular updates and necessary adjustments to keep VMAs aligned with your practice's needs. Our team maintains close communication to ensure smooth operations and provide timely assistance.
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