Empowering the Workforce! What we do is we push the relationship between the client and the virtual assistant(VA). This allows the VA to make decisions and the management to provide support by listening to both parties. The VAsare given the full autonomy, responsibility, and they can affect dramatically how successful they are because we trustthem as intelligent, very capable people. What we want to emphasize however is the role clients play on the relationship.Your involvement in training and follow through will determine the performance of your VA and the success of yourbusiness.

Office Policies

Office Policies

We understand the level of importance and the gravity of security in your business operation. Xilium alwaysmakes it a point that our assistants follow protocols related to security concerns aside from the written bindingcontracts.

• Credentials sharing through LastPass
• Enforcing two-factor authentication to important accounts
• Intricately designed program that doesn’t only comply to the standards but ensures continuous awareness to privacy. (HIPAA Training Program)

Training

• Basic

  • To be equipped with the skillset enough to take on tasks, all VAs go through series of general trainings:
    • Phone Handling
    • Email Correspondence
    • Spreadsheet
    • Calendar Management
    • Basic IT Troubleshooting
• Departmental Training
  • This involves Team Lead and subject matter expert who have taken similar if not the same tasks on the field. However, this training is meant to be a supplement to, and not a replacement for, client training.
• Client Training

  

  For the VA to be running full-speed, your participation in the training is highly needed. By outlining what is expected to be done and when they are needed and walking them through your business processes, you can expect a clear understanding and correct output from our VA. As reinforcement, a walk-through from the existing support staff is equally important and highly beneficial.