Preparing for AI

Liezel Porras
May 29, 2024

The healthcare industry is evolving with AI, and we're gearing up for it. We're developing multiple AI courses in our Learning and Resource Center (LRC) to equip our staff with the latest skills and knowledge in artificial intelligence.

The Role of LRC

The LRC is creating AI courses to prepare our staff to better assist healthcare providers with AI technology. Our VMAs will use AI to support patient care while maintaining the personal touch that defines our approach. These courses cover different AI concepts, applications, and of course, ethical usage training. 

AI in VMA Operations

AI is here to augment, not replace, the capabilities of our VMAs, allowing them to deliver more personalized and effective care. Our goal is to automate time-consuming, routine tasks like reception and documentation so our staff can focus more on the clinical side of things. By integrating AI into our operations, we aim to boost workflows, improve decision-making, and enhance patient care. With AI set to transform how we work, we continuously look for ways to adapt and integrate these technologies effectively.

Ethical, Legal, and Security Considerations

AI brings a unique set of ethical and legal challenges, such as privacy concerns, data security, and decision-making biases. Establishing and adhering to strict AI ethics policies and complying with all relevant laws and regulations is essential to prevent potential legal and reputational risk

Integrating AI requires strict data security and privacy measures. This includes enforcing role-based access controls, ensuring regulatory compliance, and continuous performance monitoring. Regular security audits and staff training are crucial for the safe use of AI in healthcare.

Responsible AI Integration 

We're looking forward to the benefits AI can bring to our organization and are using AI responsibly to ensure these benefits are realized in a way that respects ethical standards and safeguards privacy. Ultimately, our goal is to use AI to enhance the experiences of both our team and the patients we serve, creating a more efficient, effective, and empathetic healthcare environment.


Liezel is a senior writer at Xillium, holding a degree in literature. Prior to joining the company, she spent six years mentoring foreign Asian students to improve their English communication skills in a web-based education. Her academic involvement included developing and revising instructional materials and content. Liezel's career in distance learning has honed her skills in communication, management, research, and technology.

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