In the 1990s, when I was working on the commercial Internet at IBM, I opened the door in a room and saw it filled with South Asian programmers. At that time I realized that the work I was doing was going to be done remotely. I decided to develop more of a domain skill rather than just a technical skill.
We’ve been working virtually on fire for a decade. We’ve had a lot of stumbles, lack of awareness of client’s view leading to high turnover, client staff actively undermining virtual staff, and many more lessons both big and small.
When the pandemic began in 2020, business planning forced a clear-eyed view of what was going to happen to our business. We needed to prepare for the variations in the COVID virus and we started with the plan to provide our services through 2022 for work from home.