Being Virtual While Being in the Office

Don Wickelgren
March 11, 2022

Given that staffing is difficult, the pandemic is risky and the work that reception does is all within a computer system. It means, technically, this work can be done remotely as long as there is clear and effective communication at the front entry of a physician’s office.

In my opinion, provide at least a 32-inch monitor and an excellent sound system with a microphone so that the person at the front can speak. Speak normally and sit back comfortably. See and understand the receptionist. Older people have a harder time with small monitors and systems. I think the iPad is a bit too remote feeling and the patient is going to feel disconnected


Don Wicklegren is Xilium's founder. He is a technologist by profession who started his career pre-internet in remote medical technology and learning. He has worked in both small and large corporations with world-wide remote staff and became a part of the team who developed the first commercial internet. As an entrepreneur, he started his first technology company in 2001. In Xilium, he focuses on innovating solutions for the US healthcare system.