Workforce Modernization: Prepare for Rapid Changes

Don Wickelgren
October 13, 2023

What healthcare is and how it's delivered will be rapidly changing over the coming decade. Medical professionals will need to expand and accelerate their own learning. Businesses providing healthcare will need to adapt their processes and procedures quickly, including all medical and support staff. 

We've developed a health learning platform to support the rapid development of new and old staff. It's transforming the healthcare workforce into a dynamic, flexible team that adapts to any change needed by your healthcare practice or business.

I think the key takeaway is that the pace of change in healthcare is increasing. It will require staff at every level to interface with and become an AI user. In most instances, people won't think of it as 'AI', but it will be operating within the use cases of everyone's tasks. To do this successfully, it will require people to be adept at technology generally. They may get basic operational instructions but not the typical list of steps that past tech was able to map out. It will be a reactive response methodology that staff will use as an interface. Every interaction will reconfigure the interface to bring them along to the next step.

People who use Microsoft Office and freeze up when initially encountering Google Docs will fail at this new interface model. Those who can fluidly and independently use Google Docs on a first presentation will be highly successful.


Don Wicklegren is Xilium's founder. He is a technologist by profession who started his career pre-internet in remote medical technology and learning. He has worked in both small and large corporations with world-wide remote staff and became a part of the team who developed the first commercial internet. As an entrepreneur, he started his first technology company in 2001. In Xilium, he focuses on innovating solutions for the US healthcare system.