On the Challenge of Becoming a Virtual Assistant

Kenneth Chen
May 11, 2016

It’s been almost 5 years since I started working in call centers. Within those years, I had accumulated enough knowledge and a few tricks to get me by in doing my tasks. Throughout my ventures in various companies, I always managed to learn something new. I use these learnings to adapt to any new experiences.

Now, I find myself in a new kind of environment once again – virtual assistance. It is similar in some parts to a call center, but still different in some respect. Here, I don’t need to worry anymore about stat metrics or QAs (quality assurance). As a virtual assistant for almost two months, I’ve encountered some tasks that are new to me. I don’t back down. I always have the attitude to say “Yes!,” since I know these are opportunities to sate my hunger for knowledge.

Here are a few tips that can be applied from being a call center agent to being a virtual assistant:

  1. Always come in at least 15 minutes before your shift. This will give you enough time to set up all the tools and sites that you need for work. If you still have some time left, then you can also use that to review on new tasks assigned to you.
  2. Do some light exercises once in awhile. Why? It releases pent-up energy and stress whenever we take on challenges and tasks, especially when you are adjusting to a new job. Doing push ups, sit ups, or maybe a bit of jogging would go far in keeping you sane as well as refreshed.
  3. Never complain. Complaining leads to stress. Stress without relief can lead to a condition called “distress” which gives symptoms of headaches, upset stomach, & blood pressure. Plus, complaining too much is unbecoming of a professional. You can never earn the respect of your colleagues if they think that you are annoying.
  4. Finish your work in a timely manner. If you finish everything before your shift ends, then you will still have some time to relax. While you’re at it, review some tasks that you have accomplished to see if you made any blunders. Do some researching for new tasks that might be given or you want to try out in the future. This prepares for out-of-the-blue questioning, so you will always have the right answer(s).
  5. Study, Learn and Adapt. Learning and studying don’t stop when you finish school. You’d be amazed on what new knowledge and skills you can learn just by saying the simple word “Yes” to any task that come your way. You can even apply or modify everything you’ve learned to any complications you encounter while doing your job in the future.

One of the most important tips I can give is, “Set goals for yourself”. It doesn’t matter if it’s long term or short term. Let these goals motivate you to work towards where you see yourself in the future.

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