Remote Communication Effectiveness

Don Wickelgren
January 29, 2021

Measuring success using patient ratings gives a view into a practices overall success. But determining all the factors is a difficult task. Everyone understands that face to face communication is easier and more natural to adults (this is beginning to change with younger generations) it’s our default. But determining how to communicate better is not as simple as measuring it.

I’m obsessed with classifying and characterizing remote communication and how to be more effective when using it. This article shows the challenges and ongoing work in remote communication. This stuff will continue to help us get better at all forms of communication.




Don Wicklegren is Xilium's founder. He is a technologist by profession who started his career pre-internet in remote medical technology and learning. He has worked in both small and large corporations with world-wide remote staff and became a part of the team who developed the first commercial internet. As an entrepreneur, he started his first technology company in 2001. In Xilium, he focuses on innovating solutions for the US healthcare system.